I am VAT registered, do you operate self-billing?
30 Nov 2016
Yes. If you are VAT registered and based in the UK we will send you a VAT self-billing agreement to print, complete, sign and return.... Read More
Do my royalties include VAT?
30 Nov 2016
If you are VAT registered in the UK you will need to complete and sign a self-billing agreement. Once we have received the signed self-billing agreement... Read More
How to I access sales and royalties information?
30 Nov 2016
You will receive login details for our sales reporting system – http://ebookdata.net (we call it “ED”). There are more details here: Your ED Account
I am VAT registered, do you operate self-billing?
03 May 2015
Yes. If you are VAT registered and based in the UK, download our Self Billing Agreement and print, complete, sign and return. Once we have received the signed... Read More
My sales reports show that I have not sold any eBooks, is there a problem with your system?
03 May 2015
If there is a problem, we are likely to be aware of it and will add a notice to the homepage. It may be that... Read More
My sales are lower than I hoped for, what should I do?
03 May 2015
Generating sales for eBooks is very difficult. The number of titles available is vast, and there are no guarantees that your book will be discovered... Read More
I think that my sales and royalties are under-reported, what should I do?
03 May 2015
We understand that sometimes your sales may be lower than you hoped for. The number of titles available can make it very difficult to generate... Read More
Will I receive details of who has bought my eBook?
03 May 2015
No. None of our distribution channels provide details of who purchased your eBook.
What happens to my eBook listings and royalties if you go out of business?
03 May 2015
This would depend upon the circumstances, but the likelihood is that your eBook listings would be removed, and any outstanding royalties would be lost. We... Read More
Will my royalties be converted between currencies before they are paid to me?
03 May 2015
Yes, in some cases. We receive some royalties in US Dollars and some in GB Pounds. We convert USD royalties to GB Pounds before calculating... Read More