We understand that sometimes your sales may be lower than you hoped for. The number of titles available can make it very difficult to generate exposure and sales for your eBook.
If you believe that sales have not been recorded, you will need to provide us with details of the specific order (retailer, date, order number, customer name) so that we can investigate this with the relevant distribution channel. You should email this information to firstname.lastname@example.org.
Before sending any details, please check that the reports from the specific retailer for the relevant channel have been uploaded to our sales reporting system (ebookdata.net). To do this, login and then click the ‘Latest Updates’ link on the menu.