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If you cannot find the answer to your question in the FAQs below, please contact us using the form at the bottom of the page, or by emailing helpdesk@ebookpartnership.com
Unless we have agreed a separate arrangement with you, we do not charge any commission on your royalties; so everything we receive from the retail channels will be paid to you.
For Publishers and content owners with multiple titles we offer a tiered pricing model based on the number of live titles that you manage through our service. This starts at $299 per year for up to ten titles.
Other pricing models are available and we are happy to discuss what works best for your business model.
Distribution fees are payable in advance, and are non-refundable once your files have been sent to our sales partners.
Your eBooks will usually be available through the selected sales channels within 5 days of us receiving the eBook files, cover and metadata. Some sales channels take longer to approve (3+ weeks) and list a new title than others, and in some cases the approval process can be delayed if a sales channel requests documentation to confirm publishing rights.
The only reflowable eBook format that we distribute is ePUB (Amazon no longer accepts Mobi format for reflowable eBooks).
We distribute a variety of fixed-layout eBook files formats:
All ePUB files sent for distribution must pass EPUBCheck. This is an industry-standard technical test of the construction of an ePUB file to ensure that the file will work well across different devices and apps.
You can download a free ePUBCheck tool.
If you do not have your content in a suitable eBook format, take a look at our eBook conversion service.
Please email your files to distribution@ebookpartnership.com. Where possible, eBook and cover files should be named using the ISBN, for example 9781801500203.epub and 9781801500203.jpg
If the files are too large to email, please use a file transfer service such as Google Drive, WeTransfer or Dropbox.
We can provide FTP access if you have 50+ titles to upload.
Add books individually via your Dashboard.
If you have ten or more titles to upload in a batch we can provide you with an Excel template.
If you use an ONIX-based system to manage your metadata, we can accept Excel or CSV output files. Please contact distribution@ebookpartnership.com to discuss a suitable workflow.
Your eBooks will usually be available through the selected sales channels within 5 days of us receiving the eBook files, cover and metadata. Some sales channels take longer to approve (3+ weeks) and list a new title than others.
To check whether your eBook has been approved and listed you should search the sales channels website using your full book title or ISBN (just the numbers, no spaces or dashes). Your book might not appear on the first page of search results, especially if the genre is very popular or there are other titles with similar names. It may help to find your book by adding your name to the book title when you search.
Please note that we cannot guarantee that every selected sales channel will list your eBook.
Some library suppliers provide individual libraries with access to their inventory through dedicated apps/software and do not have a public search facility.
Yes, every title added to our service needs a unique 13-digit ISBN. The eBook ISBN must be different from any other version of the same book, including any print versions.
Our distribution prices do not include providing ISBNs but we can do this for an additional cost (to be agreed). All ISBNs that we assign for eBooks are under the ‘ebookpartnership.com’ imprint and are registered through Nielsen, the UK ISBN agency.
Yes, you can choose to enrol your eBooks in KDP Select when you add the book details via your Dashboard.
KDP Select is an optional programme that unlocks promotional tools on Amazon. Enrolment requires exclusivity, so your eBook cannot be sold anywhere apart from Amazon for the duration of the enrolment period. Each KDP Select enrolment period lasts 90 days and you cannot cancel your enrolment until the 90 days is up.
To update the details of your eBook such as sales description, prices or sales channels, just sign in to your Dashboard and edit the book information, and submit your changes. Once this has been done, we will submit the changes to all the selected sales channels and update the status of the book, so that you can see that the changes have been actioned. It can take over a week for some channels to display the updated details.
Please email your new files to distribution@ebookpartnership.com. All eBook and cover files should be named using the ISBN, for example 9781801500203.epub and 9781801500203.jpg
If the files are too large to email, please use a file transfer service such as Google Drive, WeTransfer or Dropbox.
If you need help updating the content of your eBook files, please contact us using the form below or by emailing helpdesk@ebookpartnership.com
For a no-commitment project quote or details of our multi-title discounts, please complete the short form or send an email to helpdesk@ebookpartnership.com.
The more information you can provide the more detailed our recommendations and quotation can be. If possible please send your content in PDF or Word format. If your files are over 50mb please send them using a file transfer service such as WeTransfer, or share them via Dropbox or Google Drive.
We look forward to hearing from you.
The leading provider of specialist eBook development and conversion and eBook distribution services. With dedicated Project Managers and unrivalled technical experience, we are trusted by hundreds of businesses, content owners, and publishers to manage their digital publishing activities.
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